Privacy Policy

Thank you for visiting https://www.yellow.com/ ("Website"). The Website is owned and operated by Yellow Global Limited and its affiliates (together "Operator", "we", "our", or "us").

This Privacy Policy ("Privacy Policy") together with our Terms of Service ("Terms of Service") sets out the basis on which any Personal Data we collect from you ("you", "your", or "customer"), or that you provide to us, will be processed. By "Personal Data", we mean any information that enables you to be directly or indirectly identified, for example your name, username, email address, contact details, IP address, device ID or other online identifier.

Please read the following carefully to understand what data we collect, how that data is used and the ways it can be shared by us. If you do not wish for your Personal Data to be used in the ways described within this Privacy Policy then you should not access or use the Website or use the services, functions, or features offered from time to time on the Website ("Services").

1. What information do we collect?

1.1. Information that you provide. This is information about you that you give us by:

  • registering for an account;
  • using the Support Centre on the Website; or
  • corresponding with us by phone, email or otherwise.

1.2. Information we collect about you. Every time you use the Services, we may collect the following information, which may be considered to be Personal Data when combined with other information:

  • technical information, including the IP address used to connect your computer or other device to the Internet, browser type and version, time zone settings, operating system and platform; and
  • information about your visit, including the dates and times you use the Website, length of visits to certain pages, page interaction information, methods used to browse away from the page, and any phone number used to call the contact phone number provided on our Website.
Similar to other websites, our Websites utilize browser cookies (small text files stored on a user’s web browser when you visit a website) and similar tracking technologies (collectively, “Cookies”) to collect and store certain information when you use, access, or interact with our services.
Special categories of data
We do not collect any special categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, information about your health and genetic and biometric data). However, you may be required to send us information relevant to establishing your identity such as photographs and copies of your government issued identification documents.
Information we may collect from third party sources
We may receive information about you from other sources, including: (a) third parties that help us update, expand, and analyze our records; prevent or detect fraud; process payments; or analyze your use of our Services, and (b) third parties with whom you choose to link with the Services through functionality we make available to you. Our Services may also include integrated content or links to content provided by third parties (such as live chat, social media content, plug-ins and applications). Additional third parties may include our affiliated entities.

2. Purposes for which we collect your Personal Data

If you wish to transact on and use the Website or use the Services, the Operator will collect information about you for the purposes set out below.

Information you provide to us may be used to:
  • 2.1. establish and maintain a responsible commercial relationship with you;
  • 2.2. understand your needs and your eligibility for products and services;
  • 2.3. inform you about trading features;
  • 2.4. provide information to you about developments and new products, including changes to the Website;
  • 2.5. develop, enhance, and market products and services, and provide products and services to you;
  • 2.6. process billing and collection of any fees;
  • 2.7. conduct surveys and get feedback from you;
  • 2.8. deliver products and services to you;
  • 2.9. provide you with news and other matters of general interest to you as a customer;
  • 2.10. as we believe reasonably necessary, advisable or appropriate to comply with our legal or regulatory obligations and to respond to legal, regulatory, arbitration or government process or requests for information issued by government authorities or other third parties or to protect your, our, or others’ rights;
  • 2.11. The Operator and members of the Operator’s group (including our affiliates and subsidiaries) may send marketing communications. You can opt out of receiving marketing emails from us by following the instructions contained in any such message or by contacting us at any time (see Section 10 “Contact” below). Please note that even if you unsubscribe to marketing communications, we still may need to send you communications relating to your use of the Website, such as service announcements and if we may need to send certain information to you under a legal requirement.
Information we collect about you.
The Operator uses IP addresses to analyze trends, administer the Website, and gather information for aggregate use. For systems administration and detecting usage patterns and troubleshooting purposes, the Operator’s web servers also automatically log standard access information including browser type and URL requested. This information is not shared with third parties and is used only within the Operator on a need-to-know basis. The Operator reserves the right to block access for any customer accessing the Website via a proxy service intending to conceal originating identity. This includes access via the Tor anonymity network.
We may also aggregate personal and other data captured by us so that the data is no longer capable of identifying an individual. Aggregated data may cover patterns of usage or information and data that you provide to us, and we reserve the right to use this aggregated information for the purposes of improving and enhancing our Services, generating insights, for use in marketing to other users and current and potential partners and otherwise for the purposes of our business. Provided that such aggregated data does not directly or indirectly identify you as an individual, this data is not considered to be Personal Data for the purpose of this Privacy Policy.

3. Legal bases on which we process your Personal Data

3.1. We will process your Personal Data on the following grounds:

  • where it is necessary for us to perform pursuant to our contract with you or in your interests; and/or
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate interests mean the interests of our organization to conduct and manage our business to enable us to better serve you and provide you with a secure experience on the Website; and/or
  • as may be required to comply with any legal or regulatory obligations that may apply to us, for instance under anti-money laundering and sanctions regimes.
(We ensure that we balance any potential impact on you and your rights before we process your Personal Data for our legitimate interests. We do not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.)

3.2 Generally, we do not rely on consent as a legal basis for processing your Personal Data other than in relation to our use of cookies or when we send third party direct marketing communications to you via email or text message.

4. Security and confidentiality

4.1. The Operator is committed to protecting your privacy. Internally, only people with a business need to know Personal Data, or whose duties reasonably require access to it, are granted access to customers’ Personal Data. Such individuals will only process your Personal Data on our instructions and are subject to a duty of confidentiality.

4.2. The Website’s systems and data are reviewed periodically to ensure that you are getting a quality service and that leading security features are in place. We have put in place procedures to deal with any actual or suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

4.3. No information system can be fully secure. We cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the internet and wireless networks.

5. Disclosures

5.1. For the purposes outlined at section 2 above, you agree that we have the right to share your Personal Data with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries including their respective contractors, affiliates, employees or representatives.
  • Our service providers, to the extent necessary to supply the Services to you.
  • Selected third parties, including analytics and search engine providers that assist us in the improvement and optimization of the Services.
  • Authorities and law enforcement agencies worldwide either when ordered to do so or on a voluntary basis if this appears reasonable and necessary to us.

5.2. We will also disclose your Personal Data to third parties:

  • If the Operator or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Service and other agreements; or to protect the rights, property, or safety of us, our clients, or others.

6. Transfers

6.1. Personal Data and other data may therefore be exported outside of the jurisdiction in which you reside. Your Personal Data may be processed and stored in a foreign country or countries. Under those circumstances, the governments, courts, law enforcement, or regulatory agencies of that country or those countries may be able to obtain access to your Personal Data through foreign laws. You need to be aware that the privacy standards of those countries may be lower than those of the jurisdiction in which you reside.

6.2. Unfortunately, the transmission of information via the Internet is not completely secure. While we do our utmost to protect your Personal Data, we cannot guarantee the security of your data transmitted to us over the email or through the Website; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.

7. Your rights

7.1. You may access and verify your Personal Data held by the Operator by submitting a written request to using our support center.

7.2. If you no longer wish to receive marketing communications from us, you can also let us know via the methods stated below. The electronic marketing communications we send to you also contain opt-out mechanisms that allow you to opt-out from receiving those communications, update your contact information or change your preferences at any time. We will honor your choice and refrain from sending you such announcements. You may also opt back in to receive those communications at any time.

8. Other Websites and protecting your Personal Data

8.1. This Privacy Policy and the use of your Personal Data only applies to the information you provide to us. You are cautioned that if you disclose Personal Data or personally sensitive data through use of the Internet, such as through chat rooms, communities, or other public online forums, this information may be collected and used by other persons or companies over which the Operator has no control. Our Website and other services may include integrated content or links to content provided by third parties (such as video materials, social media content, plug-ins and applications). Please note that the websites, applications and services of third parties (including affiliate entities, associated companies, sponsors, advertisers or other persons) will be governed by the privacy settings, policies, and/or procedures of the third party, which may differ from this Privacy Policy. This Privacy Policy does not address, and we are not responsible for or able to control, the privacy, security, or other practices of any third parties. It is your responsibility to review the privacy statements, policies, terms, and conditions of any person or company to whom you choose to link or with whom you choose to contract. the Operator is not responsible for the privacy statements, policies, terms, conditions, or other content of any Website not owned or managed by the Operator.

8.2. The Operator takes all reasonable endeavours to protect and safeguard Personal Data, but there are protective measures you should take, as well. Do not share your Personal Data with others unless you clearly understand the purpose of their request for it and you know with whom you are dealing. Do not keep sensitive Personal Data in your email inbox. If you are asked to assign passwords to connect you to your Personal Data, you should use a secure password and always use two-factor authentication (2FA), where available. You should change your password regularly.

9. Changes to Our Privacy Policy

9.1. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

10. Contact

10.1. Questions, comments and requests regarding this Privacy Policy should be addressed using our support center.

11. Data subjects under eighteen

11.1. Our business is not directed at anybody under the age of eighteen, and we will never knowingly collect Personal Data from individuals under the age of eighteen.