Thank you for visiting https://www.yellow.com/ ("Website"). The Website is owned and operated by Yellow
Global Limited and its affiliates (together "Operator", "we", "our", or "us").
out the basis on which any Personal Data we collect from you ("you", "your", or "customer"),
or that you provide to us, will be processed. By "Personal Data", we mean any information that enables you
to be directly or indirectly identified, for example your name, username, email address, contact details, IP
address, device ID or other online identifier.
Please read the following carefully to understand what data we collect, how that data is used and the ways it can
be shared by us. If you do not wish for your Personal Data to be used in the ways described within this Privacy
Policy then you should not access or use the Website or use the services, functions, or features offered from time
to time on the Website ("Services").
1. What information do we collect?
1.1. Information that you provide. This is information about you that you give us by:
- registering for an account;
- using the Support Centre on the Website; or
- corresponding with us by phone, email or otherwise.
1.2. Information we collect about you. Every time you use the Services, we may collect the following
information, which may be considered to be Personal Data when combined with other information:
- technical information, including the IP address used to connect your computer or other device to the Internet,
browser type and version, time zone settings, operating system and platform; and
- information about your visit, including the dates and times you use the Website, length of visits to certain
pages, page interaction information, methods used to browse away from the page, and any phone number used to
call the contact phone number provided on our Website.
Similar to other websites, our Websites utilize browser cookies (small text files stored on a user’s web
browser when you visit a website) and similar tracking technologies (collectively, “Cookies”) to collect and store
certain information when you use, access, or interact with our services.
Special categories of data
We do not collect any special categories of Personal Data about you (this includes
details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions,
information about your health and genetic and biometric data). However, you may be required to send us information
relevant to establishing your identity such as photographs and copies of your government issued identification
Information we may collect from third party sources
may receive information about you from other sources, including: (a) third parties that help us update, expand, and
analyze our records; prevent or detect fraud; process payments; or analyze your use of our Services, and (b) third
parties with whom you choose to link with the Services through functionality we make available to you. Our Services
may also include integrated content or links to content provided by third parties (such as live chat, social media
content, plug-ins and applications). Additional third parties may include our affiliated entities.
2. Purposes for which we collect your Personal
If you wish to transact on and use the Website or use the Services, the Operator will collect information about
you for the purposes set out below.
Information you provide to us may be used to:
- 2.1. establish and maintain a responsible commercial relationship with you;
- 2.2. understand your needs and your eligibility for products and services;
- 2.3. inform you about trading features;
- 2.4. provide information to you about developments and new products, including changes to the Website;
- 2.5. develop, enhance, and market products and services, and provide products and services to you;
- 2.6. process billing and collection of any fees;
- 2.7. conduct surveys and get feedback from you;
- 2.8. deliver products and services to you;
- 2.9. provide you with news and other matters of general interest to you as a customer;
- 2.10. as we believe reasonably necessary, advisable or appropriate to comply with our legal or regulatory
obligations and to respond to legal, regulatory, arbitration or government process or requests for information
issued by government authorities or other third parties or to protect your, our, or others’ rights;
- 2.11. The Operator and members of the Operator’s group (including our affiliates and subsidiaries) may send
marketing communications. You can opt out of receiving marketing emails from us by following the instructions
contained in any such message or by contacting us at any time (see Section 10 “Contact” below). Please note that
even if you unsubscribe to marketing communications, we still may need to send you communications relating to
your use of the Website, such as service announcements and if we may need to send certain information to you
under a legal requirement.
Information we collect about you.
The Operator uses IP addresses to analyze trends, administer the Website, and gather information for aggregate
use. For systems administration and detecting usage patterns and troubleshooting purposes, the Operator’s web
servers also automatically log standard access information including browser type and URL requested. This
information is not shared with third parties and is used only within the Operator on a need-to-know basis. The
Operator reserves the right to block access for any customer accessing the Website via a proxy service intending
to conceal originating identity. This includes access via the Tor anonymity network.
We may also aggregate personal and other data captured by us so that the data is no longer capable of
identifying an individual. Aggregated data may cover patterns of usage or information and data that you provide to
us, and we reserve the right to use this aggregated information for the purposes of improving and enhancing our
Services, generating insights, for use in marketing to other users and current and potential partners and
otherwise for the purposes of our business. Provided that such aggregated data does not directly or indirectly
identify you as an individual, this data is not considered to be Personal Data for the purpose of this Privacy
3. Legal bases on which we process your Personal
3.1. We will process your Personal Data on the following grounds:
- where it is necessary for us to perform pursuant to our contract with you or in your interests; and/or
- where it is necessary for our legitimate interests (or those of a third party) and your interests and
fundamental rights do not override those interests. Legitimate interests mean the interests of our organization
to conduct and manage our business to enable us to better serve you and provide you with a secure experience on
the Website; and/or
- as may be required to comply with any legal or regulatory obligations that may apply to us, for instance under
anti-money laundering and sanctions regimes.
(We ensure that we balance any potential impact on you and your rights before we process your Personal Data for
our legitimate interests. We do not use your Personal Data for activities where our interests are overridden by the
impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further
information about how we assess our legitimate interests against any potential impact on you in respect of specific
activities by contacting us.)
3.2 Generally, we do not rely on consent as a legal basis for processing your Personal Data other than in
4. Security and confidentiality
4.1. The Operator is committed to protecting your privacy. Internally, only people with a business need to know
Personal Data, or whose duties reasonably require access to it, are granted access to customers’ Personal Data.
Such individuals will only process your Personal Data on our instructions and are subject to a duty of
4.2. The Website’s systems and data are reviewed periodically to ensure that you are getting a quality service
and that leading security features are in place. We have put in place procedures to deal with any actual or
suspected data breach and will notify you and any applicable regulator of a breach where we are legally required
to do so.
4.3. No information system can be fully secure. We cannot guarantee the absolute security of your information.
Moreover, we are not responsible for the security of information you transmit to us over networks that we do not
control, including the internet and wireless networks.
5.1. For the purposes outlined at section 2 above, you agree that we have the right to share your Personal Data
- Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries
including their respective contractors, affiliates, employees or representatives.
- Our service providers, to the extent necessary to supply the Services to you.
- Selected third parties, including analytics and search engine providers that assist us in the improvement and
optimization of the Services.
- Authorities and law enforcement agencies worldwide either when ordered to do so or on a voluntary basis if
this appears reasonable and necessary to us.
5.2. We will also disclose your Personal Data to third parties:
- If the Operator or substantially all of its assets are acquired by a third party, in which case Personal Data
held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation,
or in order to enforce or apply our Terms of Service and other agreements; or to protect the rights, property,
or safety of us, our clients, or others.
6.1. Personal Data and other data may therefore be exported outside of the jurisdiction in which you reside. Your
Personal Data may be processed and stored in a foreign country or countries. Under those circumstances, the
governments, courts, law enforcement, or regulatory agencies of that country or those countries may be able to
obtain access to your Personal Data through foreign laws. You need to be aware that the privacy standards of those
countries may be lower than those of the jurisdiction in which you reside.
6.2. Unfortunately, the transmission of information via the Internet is not completely secure. While we do our
utmost to protect your Personal Data, we cannot guarantee the security of your data transmitted to us over the
email or through the Website; any transmission is at your own risk. Once we have received your data, we will use
strict procedures and security features to try to prevent unauthorized access.
7. Your rights
7.1. You may access and verify your Personal Data held by the Operator by submitting a written request to using
our support center.
7.2. If you no longer wish to receive marketing communications from us, you can also let us know via the methods
stated below. The electronic marketing communications we send to you also contain opt-out mechanisms that allow
you to opt-out from receiving those communications, update your contact information or change your preferences at
any time. We will honor your choice and refrain from sending you such announcements. You may also opt back in to
receive those communications at any time.
8. Other Websites and protecting your Personal
are cautioned that if you disclose Personal Data or personally sensitive data through use of the Internet, such as
through chat rooms, communities, or other public online forums, this information may be collected and used by
other persons or companies over which the Operator has no control. Our Website and other services may include
integrated content or links to content provided by third parties (such as video materials, social media content,
plug-ins and applications). Please note that the websites, applications and services of third parties (including
affiliate entities, associated companies, sponsors, advertisers or other persons) will be governed by the privacy
Policy does not address, and we are not responsible for or able to control, the privacy, security, or other
practices of any third parties. It is your responsibility to review the privacy statements, policies, terms, and
conditions of any person or company to whom you choose to link or with whom you choose to contract. the Operator
is not responsible for the privacy statements, policies, terms, conditions, or other content of any Website not
owned or managed by the Operator.
8.2. The Operator takes all reasonable endeavours to protect and safeguard Personal Data, but there are
protective measures you should take, as well. Do not share your Personal Data with others unless you clearly
understand the purpose of their request for it and you know with whom you are dealing. Do not keep sensitive
Personal Data in your email inbox. If you are asked to assign passwords to connect you to your Personal Data, you
should use a secure password and always use two-factor authentication (2FA), where available. You should change
your password regularly.
11. Data subjects under eighteen
11.1. Our business is not directed at anybody under the age of eighteen, and we will never knowingly collect
Personal Data from individuals under the age of eighteen.